Frequently Asked Questions

Q: How do I join Mytownsavings?

A: Just click on the join now icon at the top of the home page and fill out the simple application. It is absolutely FREE to join, shop and earn rebates.

Q: How can I make money using Mytownsavings.com?

A: When you join the FREE REBATES program at Mytownsavings.com you will not only save money on your everyday purchases, you will also have an opportunity to earn rebates of up to 50%.

Q. How much does it cost me to join the REBATES program?

A: Absolutely FREE! What this means is you will earn rebates on every purchase made from your store. All your family and friends can shop at your store earning you rebates for all of their purchases.

Q. How do I know my family and friends are shopping at my store?

A: After you complete your application, you will be assigned a store number. You then ask your friends and family to go to www.mytownsavings.com and put your email address where it asks and start shopping.

Q. How do I shop on www.mytownsavings.com ?

A: We are dedicated to making your online shopping as simple as possible. Mytownsavings.com has millions of products from the brands you love and trust. Our Easy Navigation and Unique Cart capabilities allow you to shop from hundreds of merchants, with thousands of brands, and millions of products.

Q. Can you help me find what I'm looking for?

A: Yes! Absolutely! Helping you find what you're looking for is our primary goal. Mytownsavings has developed search technology and navigation technology to help you find the product you are looking for. Here are a couple of easy starting points.

1. Every page on our site has a search box at the top of the page. Start your search by entering the name of the product you are looking for and clicking the "search" button. From there, you can either pick from the list of items that are displayed.
2. You can click on the category links located on the left side of every page or choose to shop by subcategory by selecting the proper tab at the top of each page.

Q. Does Mytownsavings actually ship my order?

A: No. After you find what you are looking for you simply click on the buy now button and each store will then handle the shipping of their portion of the order - so if you order from several stores at once, each one will provide you with their own shipping confirmations, order updates, etc. Again, our focus is to make your shopping experience easy and fun by allowing you to shop within hundreds of stores and choose from millions of products from one great place.

Q. What payment methods are accepted?

A: Each of our merchants has their own accepted forms of payment. All of our merchants use secure (SSL) shopping carts. So you will be shopping with a trusted merchant.

Q. Who charges my credit card?

A: Each merchant charges you for your order independently on your specified credit card, including shipping and tax if applicable. All of our merchants have been carefully screened, so you can be confident that the products you order will arrive when promised and be exactly as described, and that every merchant will be responsive to your customer service needs. Be sure to keep all your order confirmations on file for future reference.

Q. Is my satisfaction guaranteed?

A: We are very committed to earning and retaining your trust. In the unlikely event that any Mytownsavings.com merchant ever fails to deliver on their promise to you regarding any purchase made through our site, we will take over on your behalf and guarantee your 100% satisfaction.

Q. What about product warranties?

A: Each of our merchants has their own Warranty policy (they differ from merchant to merchant). Most merchants will list their Warranty Policy, If not available, please contact the merchant directly and they will be able to answer your questions.

Q. I need to change my address or email?

A: You can change any information about you very easily by logging into your Account (at the top of every page). From there you can edit your account.

Q. I'm having trouble signing in?

A: We ask for your username and password and store it using cookies. You must be a registered user to shop or view any personal information. This is the user name and password you entered when you created your Mytownsavings.com account. Some customers get this error message "The password and email address you entered did not match any accounts we have on file". If you are certain that you have an account with us, chances are you're just not using the right password. Or you may have forgotten it. If you've forgotten your password, just send us an email. We'll ask you some questions to verify who you are: (first name, last name and ZIP code) - make sure you type them exactly as when you created your account. Was it "Bob" or "Robert"? Was the ZIP code for home or work? We'll create a new password and email it to you (but make sure you change it back to something you'll remember).

Q. Is Mytownsavings and my information safe and secure?

A: You can be assured that we will safeguard your personal information at all times. Your privacy and the safety of your shopping experience are of paramount concern to the Mytownsavings.com team. Under no circumstances will we disclose or share your information with any unauthorized third party. You'll also never have to worry about credit card safety when you make purchases at Mytownsavings.com. Our merchants use the latest encryption technology to protect your personal data - including your credit card information - and assure that every transaction you make will be safe.

Still Need Assistance?

Please contact support@mytownsavings.com if you have any questions or concerns and we will respond to your inquiry as quickly as possible, usually within 24 hours.